Current status of business
We will be continuing to work within a controlled environment, until we have been told otherwise by the government. Alternatively if Royal Mail advises us they will be closing we would stop operation here at Sweet Mixes.
With a high increase of orders, combined with the strain on the short staffed Royal Mail current turnaround for orders are 3-5 days. Current protocol for same day dispatched orders before 2:30pm Monday-Friday and Saturdays 11;30am have currently been suspended.
At Sweet Mixes we are working with a reduced work force due to the safety of our staff. We are working as fast as we can to process all orders.
Thank you for your patience during this tough time. As soon as it is safe to have a full working team this will go back to normal.
We do apologise for any inconvenience.
Customer update due to Pandemic
Sweet Mixes will currently continue to be open for business. We are a small business which is run by FAMILY MEMBERS ONLY. All family members that work at Sweet Mixes all commute from the same household. As mentioned by the government on the 23/3/20 this is deemed safe to do so.
This being said the team at Sweet Mixes are still following government guidelines and keeping a close eye on them if they change. The team here are constantly hand washing and staying sanitized, followed by a constant cleaning of the work surfaces and having a clean working environment. We must stress that Gloves are worn at ALL TIMES when preparing orders. We have also introduced wearing face masks when preparing orders and being around products as an extra precaution.
We are having daily updates from our suppliers and courier service (Royal Mail). If anything seems to change we will inform you the customers.
If Government guidelines change and it deemed difficult to trade we would have to announce a temporarily closure, until it is safe to re-open.
Should a closure happen and any orders that have been placed during the closure a Full Refund will be issued. A notice will be posted regarding a re-opening.
We thank you for your constant support throughout this tough time. We can fight this together. We wish all our customers to stay safe and please follow the government guidelines.
The team at Sweet Mixes